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Everything Bangladesh players need to know about ursa88 — from opening your account and depositing via bKash or Nagad, to cricket betting rules, slot RTPs, bonus terms, and responsible gaming tools. Browse by category or use the table of contents below.

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This FAQ page covers the most common questions players in Bangladesh ask about the ursa88 platform. Whether you are a first-time visitor trying to understand how to register, or an existing player looking for clarity on withdrawal processing times or wagering requirements, you will find direct, detailed answers here. If your question is not listed, our support team is available around the clock at support@ursa88.app.

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Fast bKash Deposits

ursa88 processes bKash deposits within minutes. Top up your account instantly and jump straight into cricket betting, live casino, or slots — no waiting, no delays.

SSL-Secured Platform

Every transaction and piece of personal data on ursa88 is protected by 256-bit SSL/TLS encryption. Your financial information is never stored directly on our servers.

Cricket & BPL Betting

ursa88 covers BPL, IPL, T20 World Cup, and all Bangladesh Tigers matches with live in-play betting, extensive markets, and real-time odds updated ball by ball.

Mobile-First Design

The full ursa88 platform — all games, betting markets, deposits, and withdrawals — runs smoothly on any Android or iOS mobile browser with no app download needed.

24/7 Support

Our Bangladesh-focused support team is available every day of the year including Eid and public holidays. Reach us at support@ursa88.app for any account or payment queries.

Responsible Gaming Tools

ursa88 provides deposit limits, loss limits, session timers, time-out periods, and full self-exclusion options — all available at no cost to every registered player aged 18 and above.

Section 1: Account & Registration

Creating an account on ursa88 takes less than three minutes. Visit ursa88.app, click the registration link, and fill in your username, email address, phone number, date of birth, and a secure password. You must confirm that you are at least 18 years old and agree to the Terms and Conditions before your account is activated. Once registered, you can log in immediately and make your first deposit.

ursa88 requires a valid government-issued photo ID to complete KYC verification — a Bangladesh National Identity Card (NID), passport, or driving licence are all accepted. You will also need to submit proof of your current residential address, such as a recent utility bill or bank statement dated within the last three months. KYC is mandatory before your first withdrawal is processed.

ursa88 completes standard KYC verification within one to two business days of receiving your submitted documents. During peak periods, review may take up to three business days. You will receive an email confirmation once your account has been successfully verified. If additional documents are required, our support team will contact you at your registered email address.

You can reset your ursa88 password by clicking the "Forgot Password" link on the login page and entering your registered email address. A secure password reset link will be sent to your inbox within a few minutes. If you do not receive the email, check your spam folder. If you are still unable to access your account, contact support@ursa88.app with your username for assisted recovery.

No — ursa88 strictly permits one account per player. Duplicate accounts are detected automatically and will result in the suspension of all associated accounts and the forfeiture of any pending bonuses. If you have accidentally registered a second account, contact support@ursa88.app immediately to resolve the situation. Playing with a single account is both a policy requirement and the safest approach for managing your gaming activity.

Section 2: Deposits & Withdrawals

To deposit via bKash on ursa88, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown the ursa88 merchant bKash number and the reference code to include with your payment. Open your bKash app, complete the payment, and your ursa88 account balance will be credited within a few minutes. The minimum bKash deposit is ৳500.

bKash deposits on ursa88 are credited almost instantly — typically within one to five minutes of a confirmed bKash transaction. In rare cases during high-traffic periods, crediting may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact support@ursa88.app with your bKash transaction ID and the deposit amount so our team can investigate and credit your account promptly.

Yes, ursa88 accepts deposits via Nagad and Rocket in addition to bKash. The deposit process is the same for all three methods: select your preferred mobile banking provider in the Deposit section, follow the on-screen payment instructions, and your balance will be updated within minutes. ursa88 also accepts Upay, Visa, Mastercard, and bank transfers via Dutch-Bangla Bank (DBBL), BRAC Bank, and other major Bangladeshi banks.

The minimum withdrawal amount on ursa88 is ৳500 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfer withdrawals, the minimum is ৳1,000. There is no maximum single withdrawal amount, though very large withdrawals may be subject to additional identity verification checks in line with our AML compliance obligations. All withdrawals require a verified account before they can be processed.

ursa88 processes withdrawal requests within one to four hours for verified accounts using bKash, Nagad, or Rocket. Bank transfer withdrawals typically take one to two business days to reach your account depending on your bank's clearing schedule. Withdrawals submitted during Bangladesh Standard Time business hours (9am–6pm BST, UTC+6) are generally processed faster than those submitted overnight or on public holidays.

ursa88 does not charge its own processing fees on standard deposits or withdrawals. However, your mobile banking provider or bank may apply their own transaction charges — for example, bKash charges a small cash-out fee that is separate from ursa88's service. Always check your provider's fee schedule before initiating a transaction. Any third-party fees are outside ursa88's control and are not reimbursable.

Section 3: Games & Gameplay

To bet on cricket at ursa88, log in, navigate to the Cricket section, and select the match you want to bet on. Markets available include match winner, top batsman, total runs, over/under, and live in-play betting for BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select your market, enter your stake in BDT, review the odds, and confirm your bet. Live odds update in real time during matches.

ursa88 offers an extensive library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and other certified studios. The catalogue includes classic three-reel slots, five-reel video slots, Megaways titles, and progressive jackpot games with large prize pools. Games can be filtered by provider, theme, volatility, and RTP. All slots on ursa88 use certified random number generators to ensure fair and unpredictable outcomes.

Yes — ursa88 is fully optimised for mobile browsers on both Android and iOS devices. The entire game library, including live casino tables, sports betting markets, and slots, is accessible via your mobile browser without any app download required. The mobile interface adapts automatically to your screen size for a smooth and responsive experience. Simply visit ursa88.app in your mobile browser and log in to play.

RTP stands for Return to Player — it is the theoretical percentage of total wagered money that a slot game pays back to players over millions of spins. A slot with a 96% RTP returns ৳96 for every ৳100 wagered on average over the long term. ursa88 only hosts games from certified providers whose RTP figures are independently audited. Individual game RTPs are displayed on each game's information page within the platform.

ursa88 offers a full live casino section powered by Evolution Gaming and Ezugi, featuring real dealers streaming in HD from dedicated studios. Available live games include Baccarat, Roulette, Blackjack, Teen Patti, Dragon Tiger, and game-show style titles like Crazy Time and Lightning Roulette. Live casino tables are available around the clock, with Bangladeshi-friendly bet limits starting from ৳100 per hand or round.

Section 4: Bonuses & Promotions

ursa88 offers a welcome bonus to newly registered players on their first qualifying deposit. The specific bonus percentage and maximum amount may vary based on active promotions at the time of your registration — check the Promotions section of the platform after logging in for the current offer. All welcome bonuses are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn.

A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit) before any winnings from that bonus can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus funds convert to withdrawable cash. Wagering requirements for each ursa88 promotion are listed in the specific bonus terms available in the Promotions section.

Yes — all ursa88 bonuses have an expiry period, which is stated in the individual bonus terms and conditions at the time of the offer. Typically, bonus funds and any associated wagering requirements must be completed within 7 to 30 days of the bonus being credited to your account, depending on the specific promotion. Bonus funds that are not used or wagering requirements that are not met within the expiry period will result in the bonus and any associated winnings being forfeited.

ursa88 regularly offers reload bonuses, cashback deals, and seasonal promotions for existing players — particularly around major cricket events such as the BPL, IPL, and T20 World Cup, as well as Bangladeshi occasions like Eid and Pohela Boishakh. A loyalty programme rewards consistent players with points redeemable for bonus credits. All current promotions are listed in the Promotions section of the platform after you log in.

No — bonus funds on ursa88 cannot be withdrawn directly until the associated wagering requirement has been fully met. Your deposit funds, however, remain available for withdrawal at any time subject to standard withdrawal conditions. If you choose to withdraw your deposit before completing the wagering requirement, any remaining bonus funds and bonus-derived winnings will be forfeited. Always review the specific terms of each promotion before opting in.

Section 5: Safety & Responsible Gaming

ursa88 operates as a secure online gaming platform with SSL encryption protecting all data transmitted between your device and our servers. Player funds are held separately from operational funds. All games are provided by certified third-party studios using audited random number generators. ursa88 enforces strict KYC and AML procedures to maintain the integrity of the platform and protect all players from fraud.

ursa88 uses 256-bit SSL/TLS encryption to protect all data in transit. Passwords are stored as salted cryptographic hashes — never in plain text. Access to player data within our internal systems is restricted on a strict need-to-know basis and is subject to regular audits. Payment data is handled exclusively by our certified payment partners including bKash, Nagad, and Rocket, and is never stored on ursa88 servers directly. Full details are in our Privacy Policy.

If you suspect unauthorised access to your ursa88 account, change your password immediately using the account settings page, then contact support@ursa88.app with the subject line "Account Security" and your username. Our security team will review recent login activity, freeze any suspicious transactions, and guide you through a full account security review. Do not share your login credentials with anyone, and avoid using the same password across multiple websites.

The minimum age to register and play on ursa88 is 18 years old. This is a strict requirement with no exceptions. All players must confirm their age at registration, and ursa88 verifies age through the mandatory KYC process before processing any withdrawals. Accounts found to be operated by individuals under 18 are immediately suspended, all transactions are reversed, and any winnings are voided in accordance with our Terms and Conditions.

To self-exclude or take a time-out from ursa88, contact support@ursa88.app from your registered email address and state the type of break you need — a temporary time-out (24 hours to 6 weeks) or a longer self-exclusion (6 months minimum up to a permanent ban). All requests are actioned promptly, your account balance is preserved, and all promotional communications are stopped immediately. ursa88 treats all responsible gaming requests with complete confidentiality.

Yes — ursa88 allows players to set daily, weekly, or monthly deposit limits on their account. Contact support@ursa88.app to request a limit, specifying the amount in BDT and the period. Once set, the limit takes effect immediately and cannot be increased for a mandatory 48-hour cooling-off period. Reducing a limit takes effect at once. Deposit limits are one of the most practical tools for maintaining control over your gambling budget.
Still Have a Question?

Our support team is available 24 hours a day, 7 days a week — including all Bangladesh public holidays. Send us your question and we will respond within one business day. For urgent account or payment matters, responses are typically provided within a few hours during Bangladesh Standard Time business hours.

support@ursa88.app

Plain text only — not a clickable link  ·  BST (UTC+6)  ·  18+ only

Additional Resources

Looking for more detailed information on a specific topic? The following pages cover our platform policies and game offerings in full:

Ready to Play? ursa88 Is Built for Bangladesh.

From BPL cricket betting and live dealer tables to hundreds of certified slot games — ursa88 has everything you need in one secure platform. Fast bKash and Nagad deposits, 24/7 support, and responsible gaming tools as standard. For adults aged 18 and above.

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