ursa88 Terms & Conditions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "ursa88" / "Platform" / "we" / "us" refers to the ursa88 online gaming and sports betting platform accessible at ursa88.app and all associated services, software, interfaces, and content.
• "Player" / "you" / "your" refers to any individual who registers an account with ursa88 or accesses the platform in any capacity.
• "Account" refers to the registered player profile created on the ursa88 platform, including all associated balances, transaction history, bonus entitlements, and personal data.
• "Balance" refers to the total funds held in a Player's account, comprising real-money deposits and any applicable bonus credit separately designated.
• "Bonus Funds" refers to credits awarded to a Player through promotional programmes, which are subject to wagering requirements before they may be withdrawn as real money.
• "Wagering Requirement" refers to the number of times a bonus amount must be wagered on eligible games before the resulting winnings may be converted to withdrawable real-money funds.
• "BDT" / "Taka" / "৳" refers to the official currency of Bangladesh, Bangladeshi Taka, which is the sole currency of operation on the ursa88 platform.
• "Know Your Customer (KYC)" refers to the identity and age verification process that ursa88 may require players to complete at any time, including at registration, prior to first withdrawal, or when prompted by the platform's compliance review processes.
• "Prohibited Conduct" refers to any action by a Player that violates these Terms and Conditions, including but not limited to fraud, collusion, bonus abuse, money laundering, or use of automated betting systems.
• "Force Majeure" refers to any event beyond ursa88's reasonable control that prevents or delays the performance of obligations, including but not limited to natural disasters, internet outages, payment processor failures, or acts of government.

By registering an account with ursa88, accessing the platform, or placing any bet or wager, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, together with the ursa88 Privacy Policy and the Responsible Gaming Policy, all of which are incorporated herein by reference.

Your continued use of the ursa88 platform following any amendment to these Terms and Conditions shall constitute your acceptance of the revised terms. It is your responsibility to review these terms periodically. ursa88 will notify registered players of material changes via the email address associated with their account, but such notification is a courtesy and not a condition of the amendment taking effect.

If you do not accept these Terms and Conditions, you must immediately cease using the ursa88 platform, refrain from placing any further bets or wagers, and contact our support team at support@ursa88.app to request account closure.

To register and maintain an account with ursa88, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 18 years of age. ursa88 is strictly an adults-only platform. Underage gambling is prohibited without exception.
• You must be a natural person. Corporate entities, trusts, and automated systems may not hold player accounts.
• You must provide accurate, complete, and up-to-date personal information during registration, including your legal name, date of birth, residential address, and a valid contact method.
• You must not already hold another active account on the ursa88 platform. Each player is permitted to maintain one account only. Duplicate accounts will be suspended and balances may be forfeited.
• You must not be a current employee, contractor, director, or officer of ursa88, nor an immediate family member of any such individual.
• You must not be accessing the platform in violation of any applicable law or regulation in your jurisdiction.

ursa88 reserves the right to request documentary evidence of eligibility at any time, including but not limited to a copy of a national identity card, passport, or birth certificate for age verification purposes. Accounts that cannot satisfy eligibility requirements upon request will be suspended pending review, and withdrawals will be withheld until verification is complete.

By registering, you warrant that all information provided is truthful and accurate. Providing false information, including a false date of birth, constitutes a material breach of these Terms and Conditions and may result in immediate permanent account closure and forfeiture of all funds held in the account.

You are solely responsible for all activity conducted through your ursa88 account. This responsibility extends to any access obtained by third parties as a result of your failure to maintain adequate security over your login credentials.

• You must keep your username and password confidential at all times. You must not share your account credentials with any other person.
• ursa88 will never request your password via email, live chat, telephone, or any other communication channel. Any message purporting to be from ursa88 that requests your password should be treated as fraudulent and reported to support@ursa88.app immediately.
• If you suspect that your account has been accessed without your authorisation, you must notify ursa88 immediately. ursa88 may suspend the account pending investigation.
• You must not allow any other individual, including family members, to use your account to place bets or access funds on your behalf.
• Accounts that show signs of being operated by multiple individuals may be suspended pending a KYC review.

ursa88 reserves the right to close inactive accounts — defined as accounts that have recorded no login activity for a period of 12 consecutive months — subject to prior written notice to the registered email address. Any remaining real-money balance in an inactive account will be returned to the player via their most recently used payment method following successful identity verification.

All financial transactions on the ursa88 platform are denominated in Bangladeshi Taka (BDT). The following conditions apply to all deposits and withdrawals:

Deposits

• The minimum deposit amount is ৳500. There is no maximum deposit limit, though ursa88 may impose per-transaction or daily limits at its discretion for compliance and security purposes.
• Accepted deposit methods include bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank (DBBL). The availability of specific payment methods may vary and is subject to change without prior notice.
• Deposits made via bKash and Nagad are typically credited to your ursa88 account within minutes of the transaction being confirmed by the payment provider. ursa88 accepts no liability for delays caused by the payment provider's own processing systems.
• You must only use payment methods registered in your own name. Third-party deposits are strictly prohibited. Any deposit identified as originating from a payment method not registered to the account holder will be reversed and the account suspended pending investigation.
• ursa88 does not charge deposit fees, though your payment provider may apply their own transaction charges. You are responsible for any such third-party fees.

Withdrawals

• The minimum withdrawal amount is ৳1,000. Maximum withdrawal amounts per transaction and per day may apply and will be communicated within the platform's cashier section.
• Withdrawals will only be processed to payment methods that have previously been used to make a deposit into the same account, subject to KYC verification requirements.
• ursa88 targets withdrawal processing within 24 hours of a verified request, subject to security and compliance checks. During periods of high demand or where additional verification is required, processing may take up to 5 business days.
• ursa88 reserves the right to withhold a withdrawal pending KYC verification if the player has not yet provided satisfactory identity documentation. Players are encouraged to complete KYC verification proactively to avoid delays.
• Bonus funds that have not yet met the applicable wagering requirements are not withdrawable. Only real-money balances that have satisfied all applicable terms are eligible for withdrawal.

ursa88 offers a range of promotional programmes to registered players, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions tied to events such as the Bangladesh Premier League (BPL), Eid, and other significant occasions. All promotions are subject to the following general terms, as well as any specific terms published alongside each individual offer.

• All bonus offers are available to eligible players aged 18 and above only. ursa88 reserves the right to determine eligibility for any promotion at its sole discretion.
• Bonus funds are credited separately from real-money balances and are subject to wagering requirements before they may be converted to withdrawable funds. The specific wagering multiplier applicable to each bonus will be stated in the promotional terms.
• Unless stated otherwise in the specific promotion terms, wagering requirements must be met within 30 calendar days of the bonus being credited. Any unmet bonus funds and associated winnings will be forfeited at the expiry of this period.
• Only wagers placed on eligible games count towards meeting wagering requirements. Sports betting, live casino, and specific slot titles may contribute at different rates as specified in the promotion terms. Free spin winnings are typically subject to a separate wagering requirement.
• ursa88 reserves the right to amend, suspend, or withdraw any promotional offer at any time without prior notice. Where a promotion is amended or withdrawn after a player has opted in and met the eligibility criteria, ursa88 will honour any bonus already credited to the player's account at the time of the change.
• Players found to be engaging in bonus abuse — including but not limited to opening multiple accounts to claim the same offer, deliberately low-risk wagering to clear requirements, or coordinating bet patterns with other players — will have their bonus funds and associated winnings forfeited and their accounts reviewed for suspension.
• ursa88 reserves the right to cap winnings derived from bonus funds at a maximum of ৳20,000 per bonus claim unless the specific promotion states otherwise.

All casino games available on ursa88 — including slot machines, live dealer table games, virtual table games, and instant-win games — are operated in accordance with the rules published by the respective game providers. In the event of a conflict between a game provider's rules and these Terms and Conditions, these Terms and Conditions shall prevail.

• Game outcomes on ursa88 are determined by certified random number generators (RNGs) or, in the case of live dealer games, by physical game events captured via live video feed. ursa88 does not manipulate game outcomes in any way.
• In the event of a game malfunction — including software errors, disconnection events, or display anomalies — ursa88 reserves the right to void the affected round and return the staked amount to the player's account. No further compensation will be provided in respect of a malfunctioned round.
• Minimum and maximum bet limits apply to all games and are displayed within each game interface. ursa88 reserves the right to apply player-specific bet limits based on account history, responsible gaming considerations, or compliance requirements.
• Players are responsible for ensuring they have a stable internet connection when playing live dealer games. Disconnections during a live game round do not guarantee a void; the round will be settled according to the outcome that occurred, and the staked amount will be resolved accordingly.
• Published Return-to-Player (RTP) percentages represent theoretical long-term averages across all players. They do not guarantee individual session outcomes. Players should not interpret published RTPs as a commitment to any specific return within any specific gaming session.

The ursa88 sportsbook covers cricket, football, baseball, kabaddi, and other sports markets. The following rules apply to all sports betting activity on the platform:

• All bets are accepted subject to the odds displayed at the time the bet is confirmed. Subsequent changes to odds do not affect bets already confirmed. Odds are expressed in decimal format and may be subject to change up to the commencement of an event.
• ursa88 reserves the right to void any bet placed on an event that is subsequently cancelled, postponed beyond 48 hours of its originally scheduled start time, or abandoned before the minimum completion threshold specified in the applicable sport rules.
• In-play (live) betting markets are settled based on the official result at the conclusion of the applicable event or market period. Any bets placed after an in-play event has effectively concluded — due to data feed delays or technical issues — may be voided at ursa88's discretion.
• Cricket markets, including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures, are settled based on the official result declared by the relevant governing body (e.g., ICC, BCB). DLS method results are treated as official results for betting purposes.
• Maximum payout limits apply to sports betting winnings. These limits are displayed within the betting slip interface and may vary by sport, market type, and event. ursa88 reserves the right to limit the stake accepted on any market at its discretion.
• Any bet found to have been placed in connection with match-fixing, insider information, or collusion will be voided and the associated account suspended. ursa88 cooperates fully with relevant sports integrity bodies.

ursa88 is committed to maintaining a fair, secure, and enjoyable gaming environment for all players. The following conduct is strictly prohibited and will result in immediate account suspension and potential permanent closure:

• Using automated betting systems, bots, scripts, or any software that interacts with the ursa88 platform in a manner not intended for normal human gameplay.
• Exploiting software bugs, glitches, or errors in game logic to generate outcomes or winnings that would not otherwise occur. Any winnings derived from exploiting an error are not considered legitimate and will be voided.
• Colluding with other players to gain an unfair advantage in any multiplayer game or betting market.
• Using insider information in connection with any sports betting market, including but not limited to non-public team news, injury information, or match scheduling changes.
• Engaging in any form of money laundering, including using the platform primarily to move or clean funds rather than for genuine gaming activity.
• Opening multiple accounts for the purpose of claiming the same welcome bonus or other once-per-player promotional offers.
• Attempting to interfere with the platform's technical infrastructure, including denial-of-service attacks, data scraping, or reverse engineering of any platform component.

ursa88 reserves the right to withhold and void any winnings generated through Prohibited Conduct. The determination of whether conduct constitutes a violation of this clause rests with ursa88 at its sole reasonable discretion, subject to the complaints procedure set out in Section 14 of these Terms.

The collection, storage, and use of personal data submitted by players in connection with their ursa88 accounts is governed by the ursa88 Privacy Policy, which forms part of these Terms and Conditions by reference. By registering an account, you consent to the collection and processing of your personal data in accordance with that policy.

ursa88 uses 256-bit SSL encryption to protect data transmitted between your device and the platform. Player account data is stored on secure servers and is not shared with third parties except where required for payment processing, identity verification, legal compliance, or fraud prevention purposes.

ursa88 may use anonymised, aggregated player data for internal analytics, product development, and marketing purposes. Individual player data is never sold to third-party marketing organisations.

To the fullest extent permitted by applicable law, ursa88 excludes all liability for losses or damages of any kind arising from your use of the platform, including but not limited to:

• Loss of winnings or profits resulting from game malfunctions, disconnection events, or technical errors beyond ursa88's reasonable control.
• Financial losses arising from your own gambling decisions, including losses incurred during any gaming session.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers including bKash, Nagad, Rocket, or Upay.
• Unauthorised access to your account resulting from your failure to maintain adequate password security.
• Service interruptions resulting from scheduled or emergency maintenance, Force Majeure events, or third-party infrastructure failures.

Where ursa88's liability cannot be excluded by law, it is limited to the total amount deposited by the player during the 30-day period immediately preceding the event giving rise to the claim. ursa88 does not accept liability for indirect, consequential, or punitive damages under any circumstances.

Nothing in these Terms and Conditions limits ursa88's liability for death or personal injury caused by its own negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.

ursa88 reserves the right to suspend or permanently close any player account at its discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to satisfy eligibility requirements, including age verification.
• Suspected fraudulent activity, including but not limited to use of stolen payment methods or identity documents.
• Suspected money laundering or other financial crime.
• Identified Prohibited Conduct as defined in Section 9.
• Receipt of a formal request from a relevant authority or regulatory body.
• The player's own request for account closure or self-exclusion.

Upon permanent account closure for reasons not attributable to player misconduct, ursa88 will return the verifiable real-money balance to the player via their most recently used eligible payment method following completion of any required KYC verification. Where an account is closed due to a material breach of these terms, ursa88 reserves the right to withhold the balance pending investigation and, where fraud or misconduct is confirmed, to void that balance entirely.

Players who wish to voluntarily close their account for responsible gaming reasons are encouraged to use the self-exclusion tools available within their account settings, or to contact support@ursa88.app directly. Self-excluded players will not receive promotional communications for the duration of their exclusion period.

ursa88 reserves the right to amend these Terms and Conditions at any time. The most current version of these terms will always be available at ursa88.app/terms-conditions. The effective date of the current version is stated in the hero section of this page.

Where amendments are material — meaning they significantly affect player rights, bonus terms, payment conditions, or game rules — ursa88 will provide at least 14 days' advance notice to registered players via the email address associated with their account. Non-material amendments (such as clarifications of existing provisions, corrections of typographical errors, or updates to third-party service provider names) may take effect immediately upon publication without prior notice.

Your continued use of the ursa88 platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with an amendment, you must cease using the platform and notify ursa88 prior to the amendment's effective date. In such cases, ursa88 will process the closure of your account and return any eligible real-money balance promptly.

If you have a question about these Terms and Conditions, wish to raise a complaint, or need to report a suspected security issue with your account, please contact the ursa88 support team:

• Email: support@ursa88.app (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including all public holidays
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Response Time: ursa88 targets an initial response to all complaints within 24 hours of receipt

When submitting a complaint, please include your registered username, the nature of the complaint, the date and time of the relevant event, and any supporting evidence (such as screenshots or transaction reference numbers). This will assist our team in investigating and resolving your complaint as efficiently as possible.

ursa88 operates a two-stage internal complaints process. If your complaint is not resolved to your satisfaction at the first stage, you may escalate it to a senior compliance review. ursa88 commits to providing a final written response to all escalated complaints within 14 calendar days of the escalation being received.